Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
We are very happy to announce that the Dental & Implant Centre will be re-opening from Wednesday 10th June 2020
Throughout the pandemic, we have been clear that our first priority is the wellbeing of our patients and colleagues and this continues to be the case. As a result, the Dental & Implant Centre will be phasing in treatments and it is likely that some treatments will be available before others as there are different PPE requirements for different treatments. If you need advice, or if you are in need of urgent dental treatment, please contact the practice for help and advice .
The Team at the Dental & Implant Centre